Do I lose my remaining balance?

No. The balance is still recorded on the account; forwarding is simply refused while the account is frozen.

Can I still read my logs?

Yes. The dashboard and activity export stay available, which is usually the fastest way to show what the account was actually doing.

403 · account_frozen

account_frozen: the account cannot forward right now

account_frozen means the account has been frozen as an abuse response, so forwards are refused regardless of balance. Keys, logs and settings remain readable; only new outbound calls stop.

Common causes

Traffic patterns consistent with abuse, such as scanning or credential stuffing through the relay.
Use that conflicts with the acceptable use policy.
An unresolved dispute on a recent top-up.

How to fix it

01Review the acceptable use policy to see which pattern triggered the freeze.
02Contact support with the account email and the approximate time traffic stopped.
03Do not mint new keys to work around a freeze — that does not lift it.

What it looks like

account_frozen

{
  "ok": false,
  "error": { "code": "account_frozen" },
  "quota": { "remaining": 0, "unit": "trips" }
}

Every error code

blocked_target insufficient_trips invalid_key rate_limited upstream_timeout payload_too_large response_too_large dns_failure account_frozen

Questions about this

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